Technical Support

Technical Support

We provide remote and on site technical support for PC and server problems for the London Travel zones 1-4 (and some parts of zone 5 and 6). Whether it be a hardware failure or something causing the system to run slow we aim to resolve the issue as quickly as possible.

We offer two schemes for our support services which can described as pay as you go or contract. With pay as you go you just pay for what you use when you need it and this incurs no monthly fees.

Our Contract scheme offers huge benefits which includes free telephone and remote support Monday-Friday. If an on site visit is required under this scheme then you benefit from discounted call out fees (Free in some cases) and hugely reduced hourly technician rates. In Addition clients on contract get priority call out.

Our aim is to fix your Computer or laptop on site and it will be a rare for us to take it off site for repair, thus limiting your downtime.

For a no obligation bespoke quotation then please drop us a message and one of our team will contact you.

*If your organisation has a server based system installed then we may require an on site visit before providing any quotation.

Don't know which payment scheme is best for you? Here's a Scenario that should help you:

A organisation with up to 5 computers over a period of a month makes five calls for technical support, two of which result in on site technical support for 2 hours each in London zone 2 location.

For the below example we have excluded any cost of parts as this would be added equally to all figures stated below.

Standard pay as you go cost would be £435+VAT

Standard monthly Contract price would be £305+VAT*

Registered charity pay as you go cost would be £325+VAT

Registered charity contract price would be £275+VAT*

*Includes monthly cost of contract.

All prices correct as at April 2013. E&OE

Upgrades

Computers over time with the latest software become slower and somewhat inefficient making your productivity fall. One solution would be to simply replace the machine with the latest high spec machine. However, this for many organisations especially those in the charity sector cannot afford this type of outlay.

We can take a look at your existing computers and offer upgrade solutions which are cost effective and could save thousands of pounds in disruption of buying new machines and getting all your files and work transferred over.

Contact us today to see how much we could save you.

CUSTOMER SCENARIO:

I bought a Sony Laptop just under 3 years ago and now I find it running slow and it seems to take ages to open any applications. I paid just under £600, Should I buy a new one?

Our Solution: We we're able to make suitable hardware upgrades to this laptop to make it run faster and in which applications ran quickly.

Customer feedback: Wow, my machine is faster that it was when I first got it!. All my files and programs are still there so there was no need to reinstall anything. Saved me hundred of pounds. Thank you!